This is a list of some of the frequently asked questions
that come up. If you have a question that is not listed below, feel free
to use the 'contact us' form to send us an
email. We will do our best to reply to you as quickly as possible. Also
if you have any requests please let us know. Some things we can't find
but we will do our best to track down what we can.
THIS PAGE BEFORE SENDING A QUESTION. 99% CHANCE YOUR QUESTION IS ALREADY
- HOW DO I KNOW IF YOU ARE
STILL IN BUSINESS?
As long as this site is up
and running we are still here. We do not update the site
everyday, we add new series to the site when we have them
finished and post the new updated date on the homepage (this
can be anywhere from once a week to once a month depending
on our schedules). If you are on the mailing list you will
be notified when new series are added. If and when we choose
to shut down we will notify the customers on the mailing
list and take the site down. We will not simply abandon the
site as we pay monthly hosting fees.
DATE ON THE SERIES PAGE IS FROM OVER A YEAR AGO?
That is the date the page/series was added to the site. An
individual series page will not be updated unless something
in the set is changed. The home page will show when the site
was last updated.
- HOW DO I KNOW IF A SERIES
IS STILL AVAILABLE?
As long as a series is
listed on the site it is available for purchase. There is no
need to ask if it can still be purchased. If we decided to
no longer offer a certain series it will simply be removed
from the site.
YOU ACCEPTS PAYMENTS BY MAIL OR OVER THE PHONE?
NO. All orders and payments must be made through the online
- HOW SECURE IS YOUR
Payments are processed through a
secure SSL High-grade 256 Bit Encryption offsite shopping cart. Once the
Credit/debit card has been processed the CC info is deleted.
We do not store any CC info on the site or on the shopping
cart. You can select to have the shopping cart remember your
shipping info, but we do not allow it to store any CC info.
LONG AFTER I SUBMIT PAYMENT DOES IT TAKE TO GET MY ORDER?
to ship out orders within 2-3 days or receiving payment.
Sometimes we can get it out the next day, but normally it
will be 2-3 days. For U.S. buyers (within the lower 48
states) priority mail takes 2-3 days. For buyers outside the
U.S. Priority International Mail takes 6-10 days. For buyers
in Alaska, Hawaii & at Military APO/AE's it will probably
take an additional 3-5 days to reach you.
YOU SHIP INTERNATIONALLY?
Yes. We ship worldwide. Packages within the U.S (including
all U.S. APO/AE addresses, Alaska & Hawaii) will be shipped by
priority mail. Unless it is a large package, then it will be
shipped by media mail or parcel post. All packages going outside
the U.S. will be shipped by Priority Mail International or
1st class mail international. We
do not ship by UPS or FEDEX.
IS THE COST OF SHIPPING?
The cost of shipping within the U.S.A. is $7.50 (priority mail
w/tracking). Shipping to Canada is $25.00
(priority mail w/tracking). International shipping is
$35.00 (priority mail w/tracking). The shipping
charge is per order not per set. There is a drop down box
within the shopping cart to select the shipping amount for
- WILL YOU ACCEPT A
YOU SUPPLY CASES FOR THE SETS?
No we do not. All discs are shipped in individual paper cd
sleeves to prevent scratching. This keeps the overall cost
down (price of cases and extra cost of shipping).
I HAVE TO PURCHASE THE ENTIRE SET?
No you do not. We can sell individual seasons or individual
discs if the entire set is not needed. Simply contact us
with the series and season(s) or number of discs you want to purchase and
we will quote you a price.
DO I KNOW IF THE DVD'S WILL PLAY ON MY DVD PLAYER?
You will have to either find the manual or research your
player on the internet to see if it accepts dvdr discs.
All dvdr's are and region free so they will play in any
country as long as the player accepts the format. The site
is a good place to start when trying to find out
your player will recognize DVDR's. We will not give a refund
if a buyer receives the discs and finds they don't play in
their dvd player. It is up to the buyer to research their
system to make sure it accepts the format. It is very easy
to google the name and model number to see what formats it
FORMAT ARE THE DVDS IN?
All of our sets are in NTSC format. Since we are based in
the U.S. that is the format shown here.
IS THE QUALITY OF A SERIES?
At the bottom of each individual series page you will see
the number of discs, the quality rating, price and any extra
info regarding the source for the series. Please remember
that quality is subjective and can vary based on the size of
the screen you are watching the shows on. We use a 27' wide
screen tv to test our sets and decide on a quality rating.
- CAN I GET THE SERIES ON VCD OR
No. We only offer the series on DVDR.
- WHAT IS A DVDR?
Short for DVD-Recordable, a recordable DVD format disc
similar to CD-R. A DVDR can only record data once and then
the data becomes permanent on the disc. The disc can not be
recorded onto a second time.
IF I GET THE DISCS AND FIND OUT THAT THEY WILL NOT PLAY ON
MY DVD PLAYER?
All dvd-/+r's are viewable on any computer that has a dvd-rom
drive. You simply need a video player such as video lan
client, windvd, powerdvd or windows media player to view the
discs. We make sure to put on the site that you need to
research your dvd player before hand if you are unsure if it
will support the discs before you make any purchases. We are
not responsible for verifying if you player will support the
discs, if you can't view them on your dvd player you can
still view them on your computer.
YOU OFFER REFUNDS?
No. All sales are final. There are no returns or refunds. We have had
issues in the past were individuals purchased from us and
then complained to get a refund, only to turn around and
start selling the set as their own on another site. Due to
the ease of copying we do not offer refunds period.
are no refunds due to buyers assuming rather than
asking questions first. So
please ask all questions prior to making your purchase, if
you are unsure of what you are purchasing.
There are no
refunds if a buyer 'changes their mind' and decides they no
longer want the order after payment has been
submitted. If you are going to purchase, make sure it is
what you want. We start putting the sets together almost
immediately and will not eat the cost of a set because
someone changed there mind a few hours or days after the
order has been placed and started.
There are no
refunds is a buyer fails to verify their shipping info. If
an order was shipped and successfully delivered to the
address provided during checkout we have completed the sale. We
ship to whatever address is supplied during checkout, it is
the buyers responsibility to make sure that information is
will fix an order if the error is on our end. But we will
not refund an order or ship out free replacements, or
exchange a set if the
error is on the buyers end.
We will not be held accountable for a buyers error, so please verify all info before
submitting your order.
IF I GET A DEFECTIVE DISC?
We try to verify every disc before shipping to make sure
there are no scratches or fingerprints on them. But every
once in a while one will slip by. We give all buyers a 2
week window from the time they receive the discs to verify
that they are all working properly. If during that time you
find one that is not working properly, you simply need to
let us know and a new one will be sent out. If it is only
1-2 discs (depending on the amount of discs sent out) that
has problems they will just be replaced. If it is anymore
than that, the defective discs will have to be returned
before new ones are sent out.
PURCHASED A SERIES OFF OF A DIFFERENT SITE, IT HAS THIS
SITE'S URL IN THE MENU AND NEED REPLACEMENTS?
If your purchase did not originate on www.dvdrshoppe.com
then you did not purchase from us and we will not supply you
with free replacements for an order we are not responsible
for. As stated on the home page there are several
individuals that have purchased series from us, only to
start selling copies of them on different website and
auction sites. We do keep track of all of our customers and
know exactly who did and did not purchase from us. You will
need to contact the site/individual you purchased from. We
will sell individual discs, but free replacements are only
for our buyers that request them within 2 weeks of receiving